Privacy Policy

1. General Provisions

1.1 This Privacy Policy is an integral part of the User Agreement posted on the website at: https://relocaterussia.com/ (hereinafter referred to as the "Website").

1.2 This Privacy Policy establishes the rules for processing your personal data, as well as other information about you.

1.3 Using the Website services means the User's unconditional agreement with this Privacy Policy and the conditions for processing personal data specified herein; if the User disagrees with these conditions, they should refrain from using the Website services.

1.4 The Website Administration undertakes to protect and maintain the confidentiality of the personal data provided by the User.

2. What Data Do We Collect?

We may collect and process (including collection, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, (cross-border) transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction) the following data about you as a User:

2.1 Information that can identify you (personal data) that you provide when using our Website through: filling out forms (for example, registration forms); при использовании нашего сайта для покупки цифровых товаров, с целью переезда в Российскую Федерацию; when communicating with us by phone, email, or otherwise; when reporting a problem with our Website.

The information you provide to us may include the following data:

When authorizing through the Telegram social network:

  • 2.1.1. Email
  • 2.1.2. Content of correspondence between you and us, as well as between you and other Users of the Website.
  • 2.1.3. Information about your visits to our Website (date and time of User registration, date and time of User authorization, date and time of User's last login, name and version of User's browser (taken only from the last login), device name and operating system version (taken only from the last login)).
  • 2.1.4. Information that we may request and/or that may be required when you report a problem with our Website or our service (for example, the subject of your request sent to customer support).

3. How Do We Use the Collected Data?

The data we collect is used for the following purposes:

  • 3.1 sending you service-related information via email and/or Telegram social network (for example, confirming your registration);
  • 3.2 providing you with access to our support services and the ability to communicate with our support team;
  • 3.3 ensuring compliance with (i) applicable legislation, (ii) this Privacy Policy, and (iii) the User Agreement. In the case of certain violations that we consider unacceptable, your account may be suspended;
  • 3.4 sending you, in accordance with applicable legislation, promotional materials and information necessary to simplify the service, sending you information about service capabilities. In addition, we use your data to display our advertisements on social networks;
  • 3.5 notification of service changes;
  • 3.6 Website administration and internal operations, including troubleshooting, data analysis, testing, research, analytics, surveys;
  • 3.7 improving the Website to most effectively present content for you and your devices;
  • 3.8 providing access to interactive features of our service when you need them;
  • 3.9 ensuring the security and reliability of the Website;
  • 3.10 evaluating and determining the effectiveness of advertisements placed on the Website;
  • 3.11 verification of the data you provided (email).

4. Who Are the Recipients of the Information We Collect About You, and For What Purposes?

4.1 The Website Administration collects and stores only the personal information that is necessary for using the services.

4.2 We do not disclose any information about you as a User, including your personal data, to third parties, except in the following cases:

  • 4.2.1 reviews you leave are published on the Website; reviews with your abbreviated name and photo are visible to all Website Users;
  • 4.2.2 we work with data processing and analysis service providers and use search engines to improve and optimize the Website;
  • 4.2.3 The Website Administration may disclose information about you if required by law or if we sincerely believe that such access, storage, or disclosure is reasonably necessary for (i) responding to claims made against the service, (ii) complying with legal requirements, (iii) enforcing the Privacy Policy, our User Agreement, (iv) in an emergency situation that may result in harm to any person or death, (v) conducting an investigation, (vi) protecting the rights, property, and ensuring the personal safety of the service, its Users, and other persons;

5. Targeted Advertising on Social Networks and Our Messages Sent by Email and/or SMS

5.1 In accordance with applicable legislation, we may use the information you provide to us on the Website for direct electronic marketing purposes (for example, (i) for our informational newsletters, sending invitations to our events or other messages that we believe may be of interest to you, or (ii) placing specially targeted advertising for you on social networks).

5.2 You may withdraw your consent at any time by (i) unchecking the appropriate box in your profile, (ii) clicking the unsubscribe link contained in each message you receive from the service, or (iii) contacting us through customer support.

5.3 Please note that we never use your personal data to send you advertising messages from third parties.

6. Is Data About You Transferred, and Where?

After saving your personal data using databases located in the Russian Federation, мы обязуемся не передавать их в ни в какие другие базы данных.

7. What Rights Do You Have Regarding Your Personal Data?

7.1 In cases where permitted by law, you have the right to obtain a copy of your personal data that we hold. Before responding to your request, we have the right to require that you (i) verify your identity and (ii) provide additional information so that we can respond to your request more effectively. We will make every effort to respond to the request within an appropriate timeframe and in any case within the timeframe established by law. To exercise this right, please contact us by sending an email or via Telegram.

If you, as a user, wish to withdraw consent for the processing of your personal data according to the User Agreement and this Privacy Policy, please contact us by sending an email or via Telegram.

8. Cookies and Similar Technologies

8.1 We currently do not use cookie files.

9. Links and Redirects to Other Websites and Social Networks

9.1 The Website may periodically contain links to websites that are our partner networks, advertisers, and payment service providers. When following a link to any of these websites, please note that these websites have their own privacy policies for which we are not responsible. Before providing any personal data on these websites, please review the terms of use and privacy policies posted on such sites.

10. Changes to the Privacy Policy

10.1 The Website Administration has the right to make changes to this Privacy Policy without the User's consent.

10.2 The new Privacy Policy comes into force from the moment it is posted on the Website, unless otherwise provided by the new version of the Privacy Policy.

11. Feedback

11.1 If you want to contact us to share your opinion about our privacy principles, or to make a request regarding your personal data, you can do so by sending an email to hello@relocaterussia.com.